I’m aware this is a popular topic, but the previous posts haven’t resolved my issue or the ultimate fix wasn’t posted.
- Glowforge is appearing offline in app UI
- Glowforge isn’t doing the full calibration dance upon startup
My Glowforge was previously up / running / cutting / fully operational but has been idle for the past 2+ months. There is no major change to physical or WIFI setup I am aware of.
I have tried all combinations of restart / reset for Glowforge / router / computer / browser.
My Glowforge was previously successfully connected to my apartment WIFI. If I try to redo this setup procedure, I get an error. Hold Glowforge button until teal > Go to http://glowforge-setup.com/ > Connect laptop to Glowforge WIFI > Find my apartment WIFI > Type Password > Get “Device Error! While trying to setup your Glowforge, it became no longer reachable or responded in an unexpected way. Please make sure you are connected to the Glowforge wifi network and click Restart Setup.” I am certain I have the password is correct which I have verified using my laptop by removing the network and re-entering.
My WIFI router is ~10 feet away from the Glowforge. For troubleshooting, I also moved a WIFI repeater directly next to the Glowforge. Without repeater, internet speed is ~25 mbps. I do live in an urban apartment building with many nearby WIFIs, but again, the Glowforge was previously working fine.
I have downloaded the Glowforge WIFI zipped file log while on my Glowforge WIFI via http://192.168.192.1:3000/logs/zip but I am not sure how to use / interpret these files, or if they are useful for my issue.
a. Should I be able to reconnect to my previously established WIFI or is the error in (3) normal? Is the error a me-problem or a Glowforge-problem? How do I verify this?
b. Are there any other hardware / software / factory resets I can do?