Related: No Safetly Goggles with Pro?, but worse.
After waiting three weeks to receive our Glowforge Pro, it finally arrived.
(The ordering/delivery process is outside of the scope of this thread, but was infuriating to say the least.)
Some quick background: prior to receiving our Pro, a Glowforge representative emailed us and advised that our Starter Pack was not shipped with the Pro due to an error, but the error was caught, and the Starter Pack has shipped separately.
But not all of the errors were caught.
Our machine arrived completely unusable.
In unboxing our machine, it became apparent that:
- No laser glasses were included with the machine (No urgent need, we’ll just email Glowforge to request they send them…)
- No exhaust hose or hose clamps were included with the machine (Eh … okay, we can rig something up in the meantime…)
- No crumb tray was included with the machine (Unusable? Check!)
- No power cord was included with the machine (SERIOUSLY?!)
Simple logistics QC/QA would have caught these problems. Nevertheless, the saga of purchasing/delivery/setup and use of our Glowforge continues.
I’ve already emailed the support email address … we’ll see how long it takes to get the issue resolved. Given how long it took for us to receive our unusable Glowforge, I am not confident the issue will be resolved in a reasonable timeline
To all Glowforge representatives that read forum threads: there seem to be a couple of big issues that are plaguing the company–namely customer communication and logistics.
I sincerely hope our “Glowforge experience” to date is an outlier on the poor quality end of the spectrum, but there are numerous similar threads posted here on the forum. All Glowforge owners have a vested interest in the company succeeding … please, please, PLEASE work to “right the ship” in short order.