Issue – Glowforge Pro GUI Stuck in scanning mode, Device arm with laser is not moving.
When I turn my machine on, I do not get any of the normal centering of focusing movement from the laser head. The machine seems to be connected however, once I am back in dashboard ready to print. The system is stuck on scanning mode and the image has not refreshed from the bed.
Issue started on 9/29/2020
Timeframe – ~2-3pm CST
How – completed prior job, opened the lid, pulled material out of tray, added new material, shut lid, then started to go through normal process and stuck on “Scanning”
GUI shows old job and material, almost like it has never refreshed
Troubleshooting performed -I have tried troubleshooting options on the found on the forum:
- · Cleaned the lens/mirrors, restarted, unplugged and restarted, loaded a different design, moved the head to the center (below the cameras).
- · Rebooted internet router, wifi
- · Re-setup wifi
- · Checked lid cable connections
- · Removed all the material from the crumb tray, tried different material
Apricate all the help