Hello. I have been trying to print using my glow forge for 2 days and I haven’t had any luck. It stops immediately when the start (glow) button is pressed. It says to press it again but nothing happens.
Has this happened to someone else? Would someone be willing to help me get over this hurdle? I have an event coming up next month and was trying to get a start on things.
Thank you to whoever takes time out to help me. 
Wow, that’s definitely frustrating! To help get you sorted a little more info would be helpful.
Your machine is on, material loaded, design is prepped in the app, you’ve pressed the Print icon in the app, and the button is glowing. Exactly what happens when you press it? Does the fan spin up? Does the head move at all? Nothing at all?
What exactly is the message you get in the app? A screenshot of the error might be helpful.
If you haven’t already done so, I’d definitely give Support a call.
In the meantime, I’d be interested if the manual focus feature works. Click the square icon with a dot to the left of the start icon, point to a place in the center of your design, and click. The head should move to that location, fire the red-dot focus laser and return to home. This operation exercises the motion and control commands and would tell you a bit more where the problem might be.
Hi,
This just started happening for me. Were you able to find out the issue?
What is the temperature in the room where the Glowforge is operating?
What @dklgood is getting at is that you might be overheated and the Glowforge shuts down to protect the machine. Here’s a guide about how to troubleshoot overheat issues.
If you look at the link I gave you there’s a page about operating environment temps. It depends on which model you have. 75F room temp is pretty warm for some models and not for others, for your pro you should be fine at 75.
However there’s a bit more to it — again referring to that operating environment page, it says:
- If venting outdoors, ensure that changing conditions do not cause extreme temperatures to affect the printer or humidity to enter the Glowforge through the exhaust hose. Disconnect the hose from the outside air when the Glowforge is not in use.
- Direct sunlight
Both of these are pointing to the idea that the temp inside your Glowforge is the real question. Outside air or direct sunlight can cause the temps inside your machine to be significantly higher than the room temp.
If you don’t think this is the issue then it’s time to reach out to Glowforge support, like @dwardio suggested. They can look at the logs and tell you exactly what’s going on. Good luck!
the fan spins but the head doesn’t move at all.
I reached out to GF support today. Will be waiting to hear back from them and will let you guys know what happens.
