Glowforge pro laser will not fire

I have had a glowforge pro for a couple of month never been able to use it. The laser won’t fire. It will move but won’t fire. I have tried everything suggested but still not working. I have reached out to glowforge several times with no response back.

There’s always an initial auto reply when you email support - are you sure their messages aren’t going to your SPAM folder?

Posting here in this section of the forum also opens a support ticket.

Hi @tjbanks326 Thank you for reaching out through the Community to address the issue with the laser not firing during prints on your Glowforge. I received your email support request, and just sent a response with next steps to help you get this resolved. To avoid any confusion, or miscommunication, I will close this thread and will look forward to your email response. Thank you!