Glowforge quit in the middle of cutting

The glowforge stoped mid job but the computer kept going as if there are no issues. The clock was still counting down the fans were still running but I was just stuck sitting there not moving. I cancelled the print and the camera is now stuck on my last job I have super cleaned the entire machine with no thinking fans were dirty, cleaned the mirror and lenses even reset it everything down to my wifi. It is now stuck on centering it scans but the arm doesn’t move like it normally does then a error message pops up saying camera did not take a picture.

Welcome to the forum - we’ll do our best to get your sorted!

It sounds like one of your cables has come undone - check both ends of the white cable carefully.


I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.