Does anyone here have experience receiving your replacement Glowforge when your tube went? How long does it typically take? I can’t get through on the customer service line and can’t seem to get an invoice to get the ball rolling. I desperately need a replacement machine.
I nudged our team just now to check on the status of your Glowforge. They should be reaching out shortly. In the meantime, since we have a ticket open, I am going to be closing this thread.