Glowforge replacement

Does anyone here have experience receiving your replacement Glowforge when your tube went? How long does it typically take? I can’t get through on the customer service line and can’t seem to get an invoice to get the ball rolling. I desperately need a replacement machine.

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Hi Donna!

I nudged our team just now to check on the status of your Glowforge. They should be reaching out shortly. In the meantime, since we have a ticket open, I am going to be closing this thread.