Glowforge says 'offline'

Hello!

I have been using my Glowforge since March and have hit a bit of a snag–I’ve been printing fine this morning and halfway through the day, the ‘magic button’ turned a green-ish color and now my dashboard says the machine is offline, and I am now unable to print. Any idea of how to get this back online and functioning? I have tried turning it off and unplugging to let it rest for a bit and refreshing my browser. My internet connection is working fine in the office.

Thanks so much!

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That sounds like the color it should be when it’s in initial setup mode.

In lieu of other ideas, it wouldn’t hurt to try resetting the wifi connection - https://glowforge.com/support/topic/unboxing-setting-up/unboxing-and-setting-up-your-glowforge#Sign-in-and-connect-your-Glowforge-to-Wi-Fi

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That worked! Thank you SO much!

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Dang… I’d better stop posting in this forum or people are going to think I know what I’m doing!

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Thanks for the answer @eflyguy, that’s right. I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!