So I went to pick up my GlowForge today from the FedEx store near my home and was ‘shocked’ to find some damage to the box. I thought having it held at the store until I got back in town was a good idea until I showed up at the store to see it sitting vertically on the floor, despite clearly having the picture on the oustide of how it should be sitting. I took some pictures, posted below, and asked the clerk if there was a way to note the damage before I signed which of course he said there was not.
Once I got home noticed all the tape along the bottom and up the sides of the box, I tilted the box up and saw the paper tape was cut all the way thru on all sides and had been re-taped with paper tape. I also noticed the bottom cardboard had broken a little, but overall the damage didn’t look that bad compared to what I’ve seen others post here.
After cutting the FedEx tape and taking the top off my heart sank as the top glass has shattered and there is glass everywhere.
I’ve reached out to support and after a quick chat with Haley, I’m waiting for a supervisor to email me about next steps. No commitment to timing so now I sit here and wait.