Glowforge stopped engraving but it still moves as if it is working

I was in the middle of a print and the laser stopped engraving it still moved like it was working. Ive tried turning it off and cleaning all of the lenses but I cant get it to work.

Just wanted to let you know staff do not monitor the forum anymore. You will need to email them about the issue.

That lens looks cooked. When was the last time you cleaned it?

Regardless, run the gift of good measure, and include the time and pics of the result plus those pics above and send to support using the ‘contact us here’ link on the support page.

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