I’m praying that someone here can help or has new knowledge about this issue.
Our Glowforge has been down for several weeks now. Each time I power it up it gets stuck on ‘centering’. I have reached out to their support team who sent a replacement ribbon for the inside of the lid which we installed successfully. I then followed their instructions to move the arm to the front of the device, power up, and let it do it’s calibration. At first it seemed to work and I was able to get one engraving out of it. Now I am back to the same place, stuck on centering indefinitely.
I have tried moving the head to all different positions, cleaning the camera, ect. Everything thing I have been able to find with regards to suggestions on how to troubleshoot this has been tried. I have even tried the cellular hotspot work around. NOTHING WORKS.
I am unsure what to do now. The machine has become incredibly unreliable and frustrating.