Glowforge stuck in Alert: Cooling mode

[rbtdanforth]

The ribbon to where it connects to the head is a bit of a problem in that the slightest error of connection and you get the symptoms you describe.

You might want to check here…

Cooling notice now for 8 days (Yellow light)

I’m so sorry for the trouble. I’ve got a couple things for you to check out, (some of which it sounds like you’ve already checked,) but including some photos might help us diagnose the situation. First, check the head cable connection. (It sounds like you’ve already checked this but I’d like to see the photo). Turn off your Glowforge. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head. [image] …