This is my second GF. My first had to be returned because it went “offline” and stopped putting out a wifi signal, so I’m already behind on orders an feeling stressed.
I just unboxed the new unit and am totally struggling with getting it to work. I spent a couple hours trying to get this new GF to connect to a device, and finally was able to get connection to wifi, via my computer, after trying everything in the book and then finally having it magically connect. After struggling for another half to get my artwork to load, I switched browsers from safari to firefox and was finally able too get the app to respond and load work. I loaded my first project and hit print and everything seemed to go fine. The print finished, the laser head went back to its home, and I let it cool for several minutes before opening the lid. Then I noticed the countdown timer was still going, so I hit cancel.
Now it is stuck on canceling. I turned to the forum and see that this issue has happened to many others, so I went through all the advice given to them. So far, I have tried the following:
•logged out and logged back in
•turned off the GF and turned it back on- several times.
•turned off GF, computer and wifi router, let sit for a couple minutes and turned back on - 5+ times
•loaded Chrome and tried to use the app on its browser.
•opened the GF app in two separate browsers to try the “print and switch”, but it is stuck in canceling in all browsers I open.
The wifi is in the same room as the GF and they are less than 10 ft apart with no interference. The only devices currently on the wifi are the GF and my computer.
I’m not sure what else to do.