Hi all! I’ve had my laser for a few months. Yesterday I cut a file and after loading a new sheet of birch, my machine got stuck at scanning. I worked with support and I was told that they would send me an email to pay for a new black cable and instructions on how to change it out. I have yet to receive the email with the invoice.
I’ve tried rebooting my router, moving the laser under the camera, checked all of the clips, cleaned the machine and searched for other answers.
Is anyone else having issues or know what this “black cable” is called so I can get it ordered?
I have orders and I do not want to cancel them bc I can’t get a reply from support.