The glowforge wasn’t working so after alot of troubleshooting the support staff send over a new black lid cable to replace the old one now after replacing it the same problem occurs, the glowforge keeps being stuck on centering.
I’ve again gone trough all the troubleshooting steps to get it fixed like:
checked if all the cables are connected
cleaned the camera lens
put the modem closer (next to the glowforge even)
connected glowforge to mobile hotspot
cleaned and moved the print head
ive attached photo’s of the conections.
at a loss of what could be the problem considering i already replaced the black cable.
Hi @sietsenefs. I’m sorry to hear that your Glowforge is continuing to get stuck while centering after you replaced the black lid cable. I just sent you a separate email so we can continue with any next steps to resolve this.
When you have a moment, can you confirm you have received it by replying to my email, or confirming it in a response in this thread. Once confirmed I can close the thread to continue the discussion through email, but will leave this open until you have gotten back to us. Thank you!