Glowforge stuck on Centering and carriage is not moving

I have checked the wifi and reconnected it to the WIFI.
I have cleaned the lens on the top with a glass wipe.
The glowforge is moving around and it just says centering in the app.
glowforge centering issue

I am needing this fixed ASAP as I am working on a father’s day project for my husband.

… and you’ve followed all the steps in the troubleshooting guide related to this?

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Yes I have. I have left it on for over an hour and now the app states that it is scanning.
glowforge issue 2

If it was previously stuck on centering, and now scanning, it’s either a wifi issue, or a cable issue.

You can rule out wifi by connecting the machine to a phone as a hot-spot.

yes I have - the print carriage does not move when I turn on the unit.

You’ll need support to weigh in then.

I have connected it to my phone and it continues to be stuck

thank you - I have sent them an email

Just FYI, posting here opens a ticket as well, so they will close this and work with you by email.

I was not aware of that. Thank you

Edna J Whalen

I’m sorry that your unit is stuck while centering. We’ve responded to your email with some additional information and next steps, so I’m going to close this thread.