I have checked the wifi and reconnected it to the WIFI.
I have cleaned the lens on the top with a glass wipe.
The glowforge is moving around and it just says centering in the app.
I am needing this fixed ASAP as I am working on a father’s day project for my husband.
Yes I have. I have left it on for over an hour and now the app states that it is scanning.
If it was previously stuck on centering, and now scanning, it’s either a wifi issue, or a cable issue.
You can rule out wifi by connecting the machine to a phone as a hot-spot.
yes I have - the print carriage does not move when I turn on the unit.
You’ll need support to weigh in then.
I have connected it to my phone and it continues to be stuck
thank you - I have sent them an email
Just FYI, posting here opens a ticket as well, so they will close this and work with you by email.
I was not aware of that. Thank you
Edna J Whalen
I’m sorry that your unit is stuck while centering. We’ve responded to your email with some additional information and next steps, so I’m going to close this thread.