Hello @andrasheridan - I’m sorry to hear you ran into this trouble.
I extracted the logs from your Glowforge to look into the issue further and it appears you were able to run a couple of prints after reaching out to us, that’s great!
Looking at the issue around the time you reached out, it looks like the printer was having a bit of trouble maintaining a network connection.
If you see this trouble continue or return I’d like to recommend the following steps:
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
-
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
-
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
I hope this helps. As you look to be back up and running I’m going to go ahead and close this topic, but feel free to reach out via email at support@glowforge.com if you have any additional questions or issues.