Glowforge stuck scanning

Please help, my glowforge has been stuck in scanning mode for a couple of days. I tried disconnecting and restarting my machine and computer. I’m still having the issue. I checked the five clips recommended and they all seem to look fine.
What can I do?

-Thank you

Have you worked through these steps?

Hello @tfam1230,

Thank you for reaching out to us. I’m sorry to hear your Glowforge is getting stuck during calibration. I’m happy to help look into this with you.

I took a look at the logs for your unit and it looks like your Glowforge is able to connect successfully to your network, but may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  1. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

Please let me know how it goes after trying the steps above. Thank you!

they told me to do the same thing and it is suppose to be brand new. they then told me the black tape is bad and still no luck here. wasted my money it seems.

This post was flagged by the community and is temporarily hidden.

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ROFL! I think you just replied on the wrong thread. :rofl:

Since you have a degree in computer science you can probably figure out how to change the cable without assistance.

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Hi @tfam1230,

Its been a few days since we heard from you. Are you still having trouble with your Glowforge getting stuck scanning? If so, have you been able to try the steps I posted previously? Please let us know how things are going when you have a moment. Thank you!

This post was flagged by the community and is temporarily hidden.

Hi @tfam1230. It’s been a while since we saw any activity, so I’ll go ahead and close this thread. If you run into any further trouble, feel free to start a new thread, or write us at support@glowforge.com. We’ll be here to help. Thanks!