Glowforge suddenly reboots after powering on

Community Support
4

To see if it is actually rebooting, or if it is just some other quirk, you can follow the directions here to get a copy of your logs.

It will download a ZIP file. Look inside there for a file named “current”.

Search for lines that look like this:

2018-03-27_12:57:51.22836          4  INFO: Boot flags: 00000001 power-on
2018-03-27_12:57:51.22837          4  INFO: Boot attempts: 1
2018-03-27_12:57:51.22838          4  INFO: Software resets: 0
2018-03-27_12:57:51.22838          4  INFO: Watchdog timeouts: 0
2018-03-27_12:57:51.22839          4  INFO: Times started since boot: 1
2018-03-27_12:57:51.22839          4  INFO: Abnormal terminations since boot: 0
2018-03-27_12:57:51.22840          4  INFO: Last termination exit code: 0

Two things to look for:

  1. Groups of those statements with very close timestamps (less than a minute or so apart).
  2. Something other than the ‘power-on’ boot flag, number of boot attempts, abnormal terminations, etc., as shown above.

If you see either/both of those two things, then you likely have an issue that support will need to address.

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