Hi, looking for help with my Glowforge. When I start up the machine, the laser head does not move to calibrate and focus. It makes a quick “zee” sound like it’s about to move, but it just sits there in the back left area of the machine. The Glowforge app says “calibrating”.
I’ve tried the usual tricks. The ribbon looks good; nothing is disconnected. When powered off, the laser head moves smoothly, with no issues. I cleaned the tracks and camera just in case. Wifi is working fine. I’ve powered it off and back on. I’ve powered it off and unplugged it. And I’ve powered it off and waited 24hrs. I’m experiencing the same issue. I hope that Glowforge Support can look at my machine’s logs and see what might be wrong. I can’t process engraving orders for my business while the machine is down.