Having trouble. Just as a project finished and it was homing the laser back the machine just flicked off and stopped running. Now it wont turn on. I’ve tried other appliances/powered items in the same socket and the only thing that does not turn on is the Glowforge. Would appreciate any insight.
The only other suggestion I have is to try a different cable, they use a normal computer plug. My sons dog chewed the one it came with so I replaced it with a regular computer power cable. Otherwise you may looking at a power supply issue…
Your Glowforge should be plugged directly into a grounded wall outlet that meets local building codes. If you haven’t already, please do the following:
Unplug your Glowforge from the wall
Plug another device directly into the same outlet and see if it works
If the device does not work, have an electrician investigate. It may be a blown fuse, a broken outlet, or something else
If the outlet works, unplug the other end of the cord from the Glowforge unit itself
Inspect both ends of the power cord; if you notice any damage, try another power cord
Plug in the end of the power cord that goes to the Glowforge, making sure it is inserted all the way in
Plug the other end of the power cord into the outlet, making sure it is inserted all the way in
If your Glowforge still won’t power on, try another outlet
Thank you for the update @dschuylerburks. Its sounds like you’re being taken care of by our team via email, so to avoid duplicate communications I’m going to close this thread.