Going to need black cable

[towncutler]

1st time happened.

This is what I have done so far.

Powered down. Removed crumb tray. Checked all contact points and made sure clean and clear of debris. Closed doors and powered up and continue to get Lid Open error. Machine is in same location it has been in for some time with no errors so it is sitting correctly.

Need to get black cable I am guessing. Machine no longer in warranty.

Please advise.

Thank you

[eflyguy]

Have you checked the troubleshooting steps here:

Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support

Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it. If you want to start running through a process of elimination to eliminate other causes whil…

It’s not “official” GF info but has been consolidated from many previous threads here.

[towncutler]

Thank you and yes I have.

[towncutler]

Still no reply from support.

[deirdrebeth]

It can take a few days to hear from Support - especially with a weekend coming. You’ve opened a ticket so they will get back to you! Don’t open any new tickets or send an email - that’ll just slow it down

[ivan1]

I’m sorry about the trouble with your Glowforge. Thank you for providing detailed information about what you’ve tried so far. I’m going to close this thread and reach out to you via email with next steps.