I ordered my Glowforge jan 29 and received on feb. 26 and it is a none working unit!
took took about 24 hours for tech support to get back with me to tell me there going to send a replacement unit and would get back shortly with tracking and shipping info and a shipping label to send back the none working unit here it has been over 24 hours later and still no response back yet with any news! I had to wait a month and after a month of waiting and still have not got to print my first print I guess I am gonna be waiting another month on a replacement
Support response time can be up to 3 days. Though of late it has been less. If they have to send out a replacement it usually doesn’t take long. Sit back and relax a bit. It’s only been a day.
just got an email going to be 21 more days for me to receive my replacement
If it’s any consolation some of us waited years to get ours.
That’s unfortunate. Obviously you ordered a new one and want a new one as a replacement. You might want to ask them, if you don’t care, if they can get you a refurb sooner. Usually those can be shipped in shorter time.
i doubt it’s any consolation, since those of us who waited years knew it was a crowdfunding campaign. very different beast.
@johne758 I saw your email and replied there – I want to get you printing as quickly as we can and 21 days looks long to me, too.