Have premium until end of month, but now cant access features

My account says I have glowforge premium until the end of this month (May 29), but now I cant access any features like adding premium little cliparts, shapes, text, puzzle pieces, etc… why pay for a whole month when I can’t even use the service. I’ve had problems with getting service since the day I got it and each day making me regret ever knowing about premium!

I’m so sorry for the trouble! I’ve started an investigation to see what may have gone wrong.

I’m going to close this ticket and follow up with you over email.