Head not engraving-cutting or anything

head stopped engraving in the middle of the job. now it moves like its engraving but does nothing. i went throng the help steps. still not engraving, help please

Try the gift of good measure on proof grade. If that works it is a problem with your file.

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That didn’t work

Sorry to hear. You will have to contact support for their help.

same thing happened to my machine. Did the support get back to you? what was their resolution

You should open a support ticket as well.

Already did but haven’t heard back from them

When? It can take several business days. Did you receive the automated response?