I am getting a “Head not Found” error. The device stays in “Homing the head of your Glowforge”. I have checked and double checked all the connections. I have reseated the printer head. Nothing looks damaged. Machine was working perfectly fine.
Attached is the log as well as pictures of the end of the white cable, where it connects into the print head and the other end of the cable where it connects to the machine.
That’s a new one! I would suspect an issue with the white cable – make sure it’s plugged in well at both ends, and maybe take a look at the pins at the head end to make sure none of them are bent/broken.
@ricardocid I’m so sorry you hit a snag. I’ve taken a look at the bed images from your Glowforge, and it’s likely that the material in the bed is creating images that we’re not able to process. Could you remove the material from the bed and try again? Let me know if that doesn’t resolve things for you.
Yes, it is - the most common reason you’d see this is material in the bed creating images that can’t be processed but it can also occur when the carriage plate gets stuck (because of an incorrectly installed belt or otherwise) and the unit is unable to move the printer head under the camera during head homing.
If the printer head isn’t moving, I’d like to take a look at the belt on the laser arm. Could you take a photo like the one below and post the result? Also, with your unit powered off, does the printer head move smoothly left to right or does it feel like it’s catching?
Thank you. I’m looking into this with the team now and we’ll follow up as soon as we have more information.
One last thing that would help as we look into this - could you try positioning the printer head directly under the camera before powering on your unit? I don’t expect that it will work, but the resulting images will help us with troubleshooting.
Hi @ricardocid , my name is Chelsea and Jae reached out to me to review the logs from your Glowforge. I’m so sorry to hear that your printer is having trouble with homing .
Thank you for posting the photos of the belt and pulley. In order to take a closer look at this for you, could you please post one more photo of the belt under your laser arm with the head pushed to the left: