Head not moving at startup

Been here before. all of a sudden the head is not moving. On start up with head under camera. I hear the motor whirl up and the few clicking sounds but the head is not moving. I cleaned all the lenses, restarted the wifi, etc. the interface shows that it it is scanning and then focusing and centering but the gantry is not moving, then the interface shows centering and is stuck there. I have sent a support email and got the automatic email back. Any ideas? Also refresh bed image and set focus are dimmed in the interface .

Searching for “centering” in this forum will yield many previous discussions:

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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.