Help alignment


#1

I’m so tired of this alignment problem and lack of useful response from glowforge!

This is brand new proof grade and all in 1 cut. Also, turned off before each cut as GF suggested.

I have had this problem several times on PG material and in 1 cut. I have sent it in to GF 2 weeks ago. They asked me to follow certain steps and get back to them. I did this and 10 days still nothing.

This is 3 triceratops heads for my son’s birthday party today. I had done 1 on separate sheet and it worked. I needed 12 so I aligned 3 in the GF app. This is the result. I turned it off during print it was so bad.


#2

No photos or details included so not likely to be able to get any help from anyone.

Agree on the frustration of the GF support process - with the back & forth needed it’s too easy to have things disappear for long periods - if time is critical you’re better off getting help from the community. Support just seems overworked and understaffed.


#3

The official spec is currently 1/4”. Are you exceeding that?


#4

From the Facebook group photos, I think your head is hitting the right side. Several users have seen this happen. Make sure you point this possibility out to support as it may speed up your response. If support does not have a solution for you, they are going to keep working on it, they don’t update you. So a lack of response means they don’t have enough information to provide a solution. If you can provide additional details they can take this into account.


#5

The standard test for this is to print the Gift of Good Measure down on the far, bottom right of a piece of draftboard (the extra piece included in your order) – if you want to speed things along a bit, @danielleamorgan.


#6

This is her picture from the FB Post. But without more info and a wider shot of the end result and the screen shot from the App showing her placement and actual cut lines, I can not say whether distortion, normal 1/4 inch shift or user error was the cause of the end result in the picture.


#7

I’m so sorry – I’ve just researched, and we didn’t receive your reply to our last message. Would you send or post again? Or, picking up where we are, as @jbmanning5 said, it would help to see a test print so we can eliminate some variables and better understand what’s happening. Would you please:

  • Turn off your Glowforge.
  • Check for small pieces of debris or dust.
  • Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
  • Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
  • Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
  • Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
  • Turn your Glowforge back on.
  • We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
  • When the print finishes, without moving your artwork or your material, take a screenshot of the workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
    • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
    • Windows: Click on the Start Menu and search for the Snipping Tool. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
  • Send us the screenshot along with the date and time of the print, and we’ll investigate.

#8

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.


#9