Help! Glowforge plus isn't working, head doesnt center part 2

Hello, my topic was closed!!! i had sent a previous SOS on here and i cannot reply there anymore. Support said i needed a part, for the lid, the ribbon i think. Im just trying to get a response. I have been messaging back to the person and i haven’t gotten a reply!! i really need to get this resolved! i have orders to fill!

Sorry, you’re down. Just FYI is the email address (although you opened a support ticket with this post, so you don’t need to separately email. But to check status on an existing ticket, Email is often easier)

Hello @anakarenvargas143134, I see you have emailed us about this issue and we’ve been in correspondence with you there since this was posted, so I’m going to close this topic.

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