Help! Glowforge plus isn't working, head doesnt center!

There have been some recent slowdowns in the system, but as far as we know they got them resolved yesterday. That might be a bad lid cable (they can wear out and break inside) but it’s not usual visible from the outside.

What you will want to do is run through a few tests to eliminate other issues, let Support know the results of the tests, and they can take a look at your machine logs if none of these fix the problem.