Can someone help me please! I have a problem with my Glowforge, I wanna print this design : “Build a snowman family ornament” , I print once and it was ok. But now I try to open and send me to dashboard and “rendering your design” for minutes and nothing.
And I try with another design and it open right out way!
Can you try closing the Glowforge app and then opening it again and try to select this file from your Dashboard. You can also try logging onto the app using a different browser.
I sent an email reporting a design problem but they haven’t responded or anything…and I have purchased the premium plan. And that design is free with premium… thank you so much @dklgood
Open a support ticket through the support section of the website or email support@glowforge.com. Reporting the design to the catalog team doesn’t get you personal tech support.
I think they had problems with this design but they helped. It used to come out with premium but I think it’s free because it’s an exclusive glowforge design…