Since Friday, my glowforge stopped working. When the initial problem occurred, it was stuck on scanning. I eventually had to turn it off and everytime I turn it on, I get no head movement and the camera is stuck on the same image from the last project I did. I’ve read all the forums I could find related to this issue, but nothing has resolved it yet. I also tried reaching out to glowforge for support from their team, but they take forever to reply, which is bad for my business, since I have orders to fulfill.
Here is a video link showing the machine’s condition - https://drive.google.com/file/d/1H2rztqqySr7eL0EzXMB44RUFjXzVVMP3/view?usp=sharing
Here are some of the things I’ve tried. If there are any suggestion I’ve missed please let me know:
I’ve cleaned the lens, crumb tray, camera, and wiped down other areas of the machine
I’ve checked the internet connection. I shows it’s connected and considering it’s able to read every time I open the lid, I’m assuming the connection is fine.
I’ve turned off the machine, moved the printer head to the middle, opened the lid and waited for 15-20 min and closed it, but that didn’t work
I’ve tried a different outlet to make sure it wasn’t a power issue. Outlets were also tested to measure voltage level.
I’ve left it off for a majority of the weekend to allow the machine to rest
I checked the clip to make sure the cables were properly connected and pins were straight, not bent
This is the second time this has happened since I got the machine in Feb. The first time turning it off for 2 hours worked, unfortunately not this time. All it says is centering, focusing, then it’s stuck on scanning, but still no movement.
Any other suggestions? I really need this fixed. I’d hate to have to cancel orders submitted from buyers because I can’t meet the shipping deadline.