Help please not sure how to fix

I just got a glow forge pro from a friend and am trying to set it up. I went to turn on the unit and the lights come on it sounds like it is attempting to start up the fan and then stops. No movement from the machine at all and nothing lit up on the button. I don’t know what I’m doing wrong or how to fix it. Thanks.

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Instructions for setting up the machine are here:

And instructions for using it are here:

That’s a nice friend! Welcome to the forum. :grinning_face_with_smiling_eyes:


Thank you I was following those trying to set up the wifi portion of it and the machine is not doing what it is supposed to. I’m not sure how to fix that.

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The button doesn’t light up until you send a print to be printed, but it does turn blue-green once during the setup process. Which parts have you done, and where are you getting stuck?

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I turned on the machine and it said it was supposed to turn teal to set up the wifi. It’s not lighting up teal and the print head doesn’t move around like it says it should. It also sounds like the fan is trying to turn on and then stops. So not sure what I am doing wrong or if it’s not working properly. It was working before we put it in the box to bring home.

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Oh it only turns teal automatically the first time it is set up… you have to press and hold the button. Hold on, there’s a video somewhere…


Oh, and I’m not sure whether support needs to set up access for your new account and delete any old access first…you might need to wait to hear from them first. (Your friend should have contacted them to let them know of the change.)

Never done it, so I’m not sure what the steps are. But they’ll see your post here and let you know.

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Thank you so much for your help I was able to get the wifi set up and am now trying to do my first prints. So excited. Thanks again.


Great! Have fun! :grinning:


The delivery of this thing was the most excited I’ve been since I was a child at Christmas. I had forgotten how that felt.


Welcome aboard!!

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Yes me too!

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Thank you!

Same here. I was so giddy when I got home from work and saw the big box sitting on my porch. Now I cant buy materials fast enough.


@katbritz I reviewed your printer logs and it looks like your Glowforge printer may be running a little hot.

Your Glowforge Pro features a closed-loop liquid cooling system that uses the air from the room to remove heat. It’s boosted by a solid-state thermoelectric cooler that allows for heavier use at higher ambient temperatures than the Basic. It is designed to be used when the temperature next to your Glowforge is between 60 degrees Fahrenheit (16 Celsius) and 81 degrees Fahrenheit (27 Celsius). To check, put a room thermometer next to the right hand side of the Glowforge; it draws in air from underneath, on the right.

You can try any of these things to improve warm-weather performance:

  • Try printing with no material on the bed (so as not to generate smoke and fumes) and no exhaust hose attached. If this works, then the problem may be that your exhaust hose is constricting the flow of air out of the unit, preventing cooling.

  • Examine the bottom-right side of your Glowforge, and ensure that there is no fabric or other flexible material underneath it, like a tablecloth. There are air intake vents, and if they become obstructed, it makes cooling less effective.

  • Try pointing a fan at the right side of your Glowforge. If there is warm air around the intake, this could help it cool off.

  • Power off your Glowforge when you are not using it. When your Glowforge sits idle, the fans are off, so heat can build up

  • Just wait. Your print may take a little longer when it’s warm, but your Glowforge will protect itself and make sure it cools enough to prevent any loss of power or damage. It’s clever enough to pick up from exactly where it left off, even if it needs to pause to cool down during the print!

  • Ensure that the sun isn’t shining on the lid. This could cause the inside of your Glowforge to heat up.

  • If you are venting outdoors, ensure that extreme temperatures or humidity do not enter the Glowforge unit through the exhaust hose. Disconnect the hose from the outside air when the Glowforge is not in use.

  • Turn your Glowforge off and open the lid for a few minutes before trying again. It’s possible for the air in your Glowforge to heat up, just like a car in the sun on a hot day, opening the lid will help that warm air to escape and your Glowforge to cool down.

If you are still running into trouble, please let us know the following so that we can investigate further:

  1. A description of the things you tried and what happened

  2. If possible, place a thermometer next to your Glowforge on the right hand side and measure the temperature there; if not, estimate the room temperature

  3. The date and time (including time zone) when you had the problem

  4. Take a picture of the exhaust hose behind your Glowforge that includes the part where it connects to your Glowforge, and the part where it exits the room


Yes got it up and running thank you!


I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re here to help!