As I sit here with an inoperable Glowforge I think to myself. Why? Why can’t GlowForge provide better support? Why can’t I as a business owner get extended warranty? Why is GlowForge still pushing sales when they can’t keep up with the current owner base demand for help? I don’t even want to get into the whole proof grade being out. Why do I have to rely on emails and cant call in to get phone help and expedite this issue.
I know I am not the only one that shares these feelings of being treated like a middle step child after being one of your early adopters and backers from 2015. Can something be done? I am not saying just for my case but for the future as well. Where we have some kind of professional help. I do not need “Premium” servers I need “Premium” Support.
Don’t get me wrong I love my Glowforge. I have had maybe one issue in the last 3 years on this machine since I got it in Jan 2018 but geezz Please HELP!!!