It appears that the hinges on my Glowforge lid are glued onto the glass, and they seem to have come unglued. I noticed it when I was closing the lid and it bumped against a side. Inspecting the hinge, we can see that it is no longer secured to the glass. We can still open and close the lid by holding the glass against the metal while moving it slowly, but obviously that’s not a long-term solution.
I searched this forum and didn’t find anyone else who was having this problem. What should I do next? I know our machine is out of warranty, but what do we need to do to repair it?
Hi @elizabeth. It’s been a couple days since David’s response, and I wanted to check in to make you’re getting it. Feel free to post any of the lid photos to help troubleshoot in a response and we’ll be happy to help get this resolved. Thanks!
Hello @elizabeth. No problem. We certainly understand that there are other obligations and priorities that take precedence over performing requested troubleshooting and photos for your Glowforge. We’ll be available and happy to provide you with assistance whenever you can find the time to take and upload the photos, and you’re ready to proceed. Thank you.