I’m sorry for the hassle.
When your Glowforge turns on, it tries to connect to the Wi-Fi SSID it was last connected to.
Once connected to the cloud app, it checks for any software updates, and if it sees one, it downloads, applies the update, and reboots. It’s designed to only reboot if it’s not busy, to minimize hassle.
The next time you’re going to turn your Glowforge on, try rebooting the Wi-Fi network equipment first. Give it a few minutes to settle, then turn on your Glowforge.
If it still doesn’t connect as expected, I’d like to see the logs at that point.
How to collect logs:
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Reboot your Glowforge once more and wait about 30 seconds
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Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
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Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
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Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
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A .zip file should download to your computer
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Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com
Please let me know if you run into any difficulty with these steps. Thanks!