How do I contact forum Admin / Moderators?


#1

I’ve been looking around the forum for a little while now and the closest thing I could find is the list of admins on the ‘about’ page. Beyond that, I haven’t heard back from the message that I did send to someone on that list though its only been a day.

I must be blind and missing the giant sign that says “contact this person for forum help”. Should we be sending forum help requests through the support@glowforge email?

Basically, in the case that we need help that we don’t want to put in a post, who do we message and why isn’t it more obvious?

*again, I might be blind and just missing it - please help a blind guy :slight_smile:


#2

Send an email to support@glowforge.com

(per Josh and Dan) :slight_smile:


#3

so it depends on Your question if its something about the forum its self as a tool or if its about the glowforge. In many cases a private message to a regular may get you an answer other wise a message to staff tags but I don’t know how often they answer

Regulars do have some moderator privilege


#4

I’ll pm you and we’ll see if it works out.

I’m pretty familiar with how forums operate and the gradually elevated rights of discourse is a neat feature. I guess what I’m getting at is that wouldn’t it make sense for there to be an obvious and direct way of contacting a superuser or at least contacting a mod that can then forward to an invisible superuser in necessary cases? I can see what you mean about earning privileges and maybe a regular or leader or other can help but that still leaves open… who?


#5

Try sending an email to support@glowforge.com, that may well be your best bet.
You can also mention to @dan or @rita that there is something you need help with.


#6

@jkopel’s got it right - I check PMs rarely/never on the board. This is a place for community discussion, so it’s best for posting publicly. If you have a private question, every email to support@ gets answered by someone (@rita or I, if nobody else can figure it out!)


#7

Thanks @dan for the definitive - I’ll try @Rita first and go from there


#8

Sorry if I was unclear: you should try support@glowforge.com, not messaging @rita directly, as that’s the place where she makes sure everything gets answered. PMs here may not be.


#9

Thanks to everyone who helped out with this! It’s good to see such an attentive community and business team.


#10

Hello my name is Sheldon Goldman and buy a machine with you on March 16, 2016 and I want to know when will enable the send


#11

Hi and welcome to the forums. The Announcements area always has the latest info. Please look about halfway down the first post in this topic:


#12

You should receive an email asking for your shipping address by March 2017. That will be when your machine is about to ship.