I’ve been looking around the forum for a little while now and the closest thing I could find is the list of admins on the ‘about’ page. Beyond that, I haven’t heard back from the message that I did send to someone on that list though its only been a day.
I must be blind and missing the giant sign that says “contact this person for forum help”. Should we be sending forum help requests through the support@glowforge email?
Basically, in the case that we need help that we don’t want to put in a post, who do we message and why isn’t it more obvious?
*again, I might be blind and just missing it - please help a blind guy
so it depends on Your question if its something about the forum its self as a tool or if its about the glowforge. In many cases a private message to a regular may get you an answer other wise a message to staff tags but I don’t know how often they answer
I’m pretty familiar with how forums operate and the gradually elevated rights of discourse is a neat feature. I guess what I’m getting at is that wouldn’t it make sense for there to be an obvious and direct way of contacting a superuser or at least contacting a mod that can then forward to an invisible superuser in necessary cases? I can see what you mean about earning privileges and maybe a regular or leader or other can help but that still leaves open… who?
Try sending an email to support@glowforge.com, that may well be your best bet.
You can also mention to @dan or @rita that there is something you need help with.
@jkopel’s got it right - I check PMs rarely/never on the board. This is a place for community discussion, so it’s best for posting publicly. If you have a private question, every email to support@ gets answered by someone (@rita or I, if nobody else can figure it out!)
Sorry if I was unclear: you should try support@glowforge.com, not messaging @rita directly, as that’s the place where she makes sure everything gets answered. PMs here may not be.