Previously, I had gone to the SUPPORT link while at app.glowforge.com and at the bottom a floating panel showed up which I could open to chat through. This was mildly helpful as I could get real-time instructions and relay what I did and observed.
Now my wife has some issues and would like to get back to chat instead of email. But when we go to the SUPPORT link, all that shows up in the hover is an email contact option.
Are there certain hours when live chat is available? Or is there some other way to get to chat which is more reliable than waiting for a hover to show up on a general page?