This has happened a bunch of times to me now, and I have to keep rebooting the thing.
Goes through the entire process of scanning, goes back to home, counter comes up and I hit the button to begin. Head jogs to begin, and stops. Fan stays on, GUI continues to count down like the job is still running.
This is a HUGE issue.
The only thing I’ve seen that is similar turned out to be a design consisting of vector lines (no fills) that were set to engrave. When I converted the lines to filled shapes all was well. This isn’t by chance what is happening here?
I’ve never had this particular problem but @cynd11 is right in that files can cause all kinds of problems.
Always keep a known good file handy so you can see if it happens with it. Knowing if it is the file or not will be a huge help to the support people. If it is the file it helps to include it if it is not sensitive.
Nope. It eventually engraves. This past time, it went the second time I rebooted, but the last time it happened, I had to reboot it like 8 times.
I’m sorry to hear you ran into trouble. Do you know the date and time (including time zone) when this most recently happened so we can investigate for you?
Approx. 1pm Nov. 26th EST
Thanks for providing that information. I’m taking a look.
Unfortunately, I’ve discovered your unit has a problem we can’t solve remotely. I recommend we replace your Glowforge. I’ll reach out to you via email to sort out the details. I’m so sorry for the bad news.