I can’t find a MAC address for Pro

[consultant]

I live on a campus. I require to have a MAC address to get it on a network registration so it will be connected successfully. I literally can’t do anything unless I have a MAC address. I was not sure why they don’t even put a MAC address on Glwoforge. It will save our lives for sure! Wired and frustrated

[Jules]

Connecting to enterprise network...almost

Thanks, everyone, for the help. @edward.coyle, it sounds like you’re good to go, so I’m going to close this thread. I just wanted to leave you with the steps to find the MAC address of your Glowforge, in case you need them: Reboot your Glowforge. Wait at least 30 seconds, or until the Printer Head stops moving. Open your browser and go to setup.glowforge.com. Open the Javascript Console (in Chrome, this can be found under View > Developer > Javascript Console. In Firefox, it is found…

[eflyguy]

You could always consult the documentation…

Support/Troubleshooting/Additional Wi-Fi Information

[consultant]

Try that. JavaScript won’t show any other because they are blocked.

[Jules]

Support’s going to have to get back to you on that one…don’t know how they get around it when JavaScript is blocked. They will see your post here and let you know what else to try.

[Melanie.P]

I can see that you’ve reached out to support via email and we have responded. I’m going to go ahead and close this post to avoid any duplicate communication.