I can't refresh my bed image

I can’t get my bed image to refresh. It just keeps showing an old image. I have unplugged my machine, restarted my computer & reloaded my internet. But there was an explosion in Nashville yesterday. I am not sure if this has anything to do with my problem. Can you check my logs and see please?

Have you worked through the wifi troubleshooting steps in Glowforge support? Can you try using your phone as a hotspot to connect?

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You may have to go into your browsers setting and clear the cache from there. Sometimes the browser will save the last file and it will still come up unless you clear the cache manually.

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I went back to setup and reconnected my glowforge. No good. I cannot use my phone as a hot spot.

I’m sorry to hear your bed image is not refreshing.

Your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  1. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you have any other questions.

It’s been some time since we’ve heard from you. Were you able to work through the troubleshooting steps shared by my colleague David?

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.