I have my replacement Glowforge and I am printing again and very happy!
But, now I have two listed on the app. It confused me at first. I turned on my GF and it never came online. Then I tried the menu and found a second one that was online.
I’ve had two listed for almost a year. It automatically chooses the active one, so it’s not an issue for me. I think of it as a memorial for Rynder, my first weapon of light…sigh…
I only had my other GF just over a week before it stopped letting me print. So I didn’t really get a chance to bond with it. I just want the duplicate gone. So I am looking forward to support removing it.
I apologize for the confusion! I’ve removed the old Glowforge from your account. Since this issue is now resolved, I’m going to close this thread. If you have any questions, please feel free to reach out to support@glowforge.com