I got a machine with major chips, scratches, new paint chipping, rubber footers coming undone, oil, grease, etc. on it… I emailed customer support and FINALLY only after Jenni saw I made a post about it I got an email… and now the post is archived or I am unable to add to it.
Last week I emailed saying I wanted to resolve this before the weekend… then Friday got a response in early afternoon and gave my phone number so they could call me that day so it didn’t drag into this week. Monday still no response, this morning is Tuesday still no response.
Jenni already agreed to send me a new unit “right away”, but I had questions - was it new new or refurbished new? How do I ship mine back? If they guarantee the one I got isn’t used, can they offer me a discount on it for the stress and headache of reshipping etc. Whats my warranty period looking like now? Is it condensed?
No response. Kathan, Benjamin, Jenni, Michael… SOMEONE please get back to me, SPECIFICALLY by phone so we can sort this out today. All this back and fourth emailing with no or slow response this is going to take me weeks… my business line is … please call me now or call my cell phone given in the emails…
Really irked. Jenni closed the last posting out too so I had to make this all new one. Seems these get closed out without giving customers a chance to follow up, add updates, etc.