Hello Glowforge forum,
I’m happy to be back since my last thread with an actual not-broken-in-shipment Glowforge that shipped out quickly so thank you to GF staff for that!
However now I have a new, and perhaps more dubious issue. After cutting out the founder’s ruler and making a tiny engrave of a drawing I had lying around I moved on to the third tutorial and made a quick design in illustrator to actually engrave, score, and cut out. However after saving the file as an .SVG and trying to upload it to the GF I have encountered countless “unexpected error” messages and no success in actually getting my file to appear.
Here is what I can diagnose about the issue thus far:
-it isn’t the contents of the file itself, I haven’t been able to get an .SVG with just a single path line to show up
-I was able to get an .SVG from inkscape to upload
-I’ve finagled with the illustrator settings on saving the svg file but have had no success
The adobe illustrator I have on this computer is outdated, CS2, which is the only anomaly I can assume might be causing an issue.
I’ve sent an email to support as well, if anyone has any ideas about what could be an issue please let me know.