I'm trying to select material but when I go to select, the screen goes blank

[strickjamz]

Im trying to Select Materials but when I enter it, the screen goes blank
Never happened before

[3pm111]

I’m having the same problem - Arghhhh! Please get a fix ASAP - need to get products out the door today!

[smacdermaid]

Same. I use my Glowforge with my STEM Classes and we are at a standstill! We only have 8 days of school left to get everything done!

[dan84]

The issue was fixed an hour ago. Clear your browser cache and reload the page.

Glowforge workspace service degradation

[cmboyce]

I am having the same issue and need to get orders shipped out.

[dan84]

Clear your browser cache and reload the page.

[donnalynn829]

I cleared my cache, rebooted my machine and laptop and it’s still not working for me.

[janel]

I’m having the same issue despite having cleared the browser and reloading the page. I’ve restarted the computer and machine and still nothing

[coalakida]

Still not working ! Glow Forge
Fired off more emails and phone calls > UGH

[ca_worth]

what browser are you using?

[designwithluv2016]

I’m also having the same issue

[mrs.j.miner]

Glowforge you need to help us with these issues when we go down. You can always get support when you want to sell a new machine. But, when there is technical issues there is very little support. I emailed early this morning for help and have yet to hear from someone. So this afternoon I came to the community, which had the answer. You could have sent out a mass email to everyone so we would know how to fix it if we had the material issue. You guys need to do a lot better. Getting technical support has been an issue from the beginning.

[mrs.j.miner]

Make sure you log out and log back in.

[ekla]

If you want GF to see your message you need to email it to support, they unfortunately don’t monitor the forum anymore.

[mrs.j.miner]

I did this morning and they have yet to get back to me.