See title. After the most recent update, it seems that my lid camera was unable to detect the proofgrade material, no matter how much I clean the lens. I did do a cut, and it was offset a bit, but fairly close. Had to manually select which material was in the bed
If you still have the QR codes from Proofgrade materials that were recognized before, can you try them again and see if they are recognized correctly? Let me know how it goes and the date and time you tried them.
@jaz: The last time it worked, I was using the last of a material, and cut through the QR code, so that isn’t really an option. If you plan on looking through my history, its the last time I cut the design titled ‘cake topper 3’. I went through a bunch of previously-used scrap material, and I can’t get any of it to be recognized
@geek2nurse: all ambient lights are turned off, windows covered, and covered top with a thick blanket, still no change:
Unfortunately, it looks like this issue is caused by a problem that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.
We try to keep to one topic per post in the Problems and Support section. Can you create a new post for this issue?