Image of bed zoomed in

My Glowforge is only showing a zoomed in screen and won’t let me print outside that area. I have cleaned the lenses. Any other ideas? Thanks!

Click on the zoom out icon until it hits 100%. Unless you’re using a phone or other device with a small screen, it should show the entire printable area.

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I did check that. it is currently set to 100%.

Then you are seeing the entire printable area, which is ~19x11".

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Welcome to the forum.
If your file is to be engraved, the area available is smaller than the entire 10.8" x 19.5". Can you share a screenshot of what you are seeing?

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