Was very excited to receive the notification from Glowforge that my unit was on it’s way. Less excited when the tracking number was incomplete and, per UPS, was invalid. Subsequent follow up to the support email has left me with no additional information and I am leaving the country in a few days. (I.e. neither my husband, nor I, will be able to sign for the package and UPS will only allow you to hold for seven days)
The only email I received back from Glowforge was, “we’re checking in to it and will get back to you as soon as possible.” Why would a team of people need to look in to getting a complete tracking number?
I am signed up with UPS and the shipment is not showing so I can’t get the info there. I’m honestly stressing at this point and wondering if anyone has any suggestions? At this point, it’s not even about being excited about getting the unit, truthfully, I wish I wasn’t because this is causing stress; it’s more about trying to square this away before I am gone.
Anyone have any thoughts? Thanks!