The servers haven’t been down for 14 days. Something else is going on with your machine!
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Sigh… once again - @dan publicly encourages small businesses to use a Glowforge.
Please feel free to curb your uninformed, snide, condescension.
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Just saying. Marketing is SUPPOSED to make you want to do things…but quitting your job on the promises of a marketing campaign, without proving to yourself first that it’s really possible? 
I was being honest; I’m one of the most impulsive people I know, but I just can’t imagine doing that, much less openly admitting it.
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Can anyone name another product that turns itself into a $3k paperweight once or twice a month?
How is something failing to work between 3% and 6% of the days acceptable at that price point, even if it is for a hobby device?
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So we should give $6k to a company and NOT believe the message that they strongly promote? 
I’m can’t align with that logic - sorry!
Luckily my business isn’t 100% laser related - but there are a lot of people who have spent $6K that’s all that they have as their stay at home job. I’m blessed hat I have multiple machines to support my business endeavors. I’m also really blessed that I’ve been able to connect with people who have had similar machines and they have purchased 2nd machines from different laser companies. I now have an actual sales representative from another company that I purchased my second machine from. I wish I would have put more research into their product before making such a substantial business. I’m happy to help others in this pursuit though - they need to know the truth about the customer service side before choosing their laser equipment. I’m glad you have had such a wonderful experience with them though and truly hope for your sake that continues.
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Looks like they’re aware of the problem and working on it now.
I think this is the problems and support page.
Not a place to question people’s life choices.
Thanks
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Sweet!
Although that “Investigating” message came in more than an hour after the problem started.
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I’m making more than I ever made working for a steel company for 20 years as a sales person… but thanks for being concerned about me. I really appreciate that! I will say that I don’t push the lasering side of my business and won’t until my new machine that’s NOT a Glowforge arrives! 
Then I’ll be on the sites posting a GF Pro for sale - so if you’re in the market for a second one at that time you can HMU and I’ll gladly offload it on ya!
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Great! They created a new page for us to subscribe to get updates from after we ALL are well aware there’s a problem… sooo why didn’t they just add our emails to the subscription list when we purchased the machine… we all sign in with these emails to run our machines through their servers… seems like yet again a lack of customer service. Why not just make it easy on your consumer. That’s what you should be doing - like give us your email and we’ll give you a heads up anytime there’s ever a problem on our end. THAT’S customer service!
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That wouldn’t make much difference. The update was posted (and emailed) over an hour after people started posting here.
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@geek2nurse How exciting it will be for you, when you realize that not everyone else’s experiences in life are the same as yours.
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Jpshupe how you should quit while you’re only up to your neck.
Geek2nurse is giving solid advice. You’re in a bad mood because your machine isn’t working. Walk it off dude, you’re not coming across as righteous.
Deep breath and go take a timeout.
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If by “new” you mean “two and a half years old,” then yeah…
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I’ve had my machine since February - I should have automatically been subscribed to anything they released after the fact - thanks for proving their lack of customer service and care of their consumers. 
Auto-subscribing people to email lists is called “spamming.” They aren’t allowed to do that, you have to opt in.
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I’m sorry you ran into trouble. We were experiencing a system outage at the time of your report and I believe this caused the issues you were seeing. We’ve resolved the cause of the outage and you should be good to go now. If you’re using the App, you may need to refresh your browser.